LASMA to inaugurate call centre Tuesday for improved services to road users

Sola Giwa

The Lagos State Traffic Management Agency (LASTMA) says it will soon inaugu-rate a call centre with toll-free lines.
A statement by Adebayo Taofiq, Director, Public Affairs and Enlightenment Department, LASTMA, said the effort was aimed at providing timely assistance and information to road users.
He added that the inauguration has been scheduled for Tuesday, July 9, 2024, at LASTMA Headquarters in Oshodi, Lagos.
The statement added, “Hon. Sola Giwa, the Special Adviser to the Governor on Transportation, confirmed that the event will commence at 11am. He high-lighted that this initiative is designed to enhance LASTMA’s reputation and re-store public trust in the agency.
“Hon. Giwa emphasized the centre’s role in promoting professionalism among agency officers when interacting with the public.
“He stated that the call centre, equipped with toll-free lines, will have over 10 responders dedicated to addressing traffic management issues and complaints from motorists.
“We will introduce dedicated toll-free phone lines for individuals to report any road-related incidents or emergencies,” said Hon. Giwa.
“Additionally, the Special Adviser confirmed that the call centre will accommo-date communication in English, Pidgin, and Yoruba.
“Monitoring and prioritizing feedback will be central to the agency’s opera-tions, especially in addressing instances of officer misconduct.”
Giwa urged members of the public to provide feedback not only on negative experiences but also to commend exemplary conduct by agency personnel.
“The launch will also include a Walk-in Complaint Centre, a new website, a Whistle-blower Application, and an upgraded LASTMA Department of Statis-tics, Research and Data,” the statement added.